Shipping policy

Last updated: 20 May 2026

1. Where we ship

We currently ship within Pakistan only. International orders are not accepted at this time.

2. Processing time

Orders are processed within 1–2 business days (Monday to Saturday, excluding national and public holidays). Orders placed after 4:00 PM PKT, on Sundays, or on public holidays are treated as received on the next business day.

3. Estimated delivery time

After dispatch, delivery typically takes:

• Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar): 2–4 business days.
• Other urban areas: 3–7 business days.
• Remote / hard-to-reach areas: up to 10 business days.

4. Shipping rates

Shipping rates are calculated at checkout based on destination and order weight. We may offer free shipping on orders above a stated threshold; any such offer will be displayed on the Site.

5. Cash on Delivery (COD)

Where COD is offered, the courier may charge a separate COD servt. The COD amount must be paid in full and in cashat the time of delivery. Refusal to accept a confirmed COD order may result in suspension of future COD eligibility.

6. Courier partners

We dispatch through third-party couriers (including but not limited to TCS, Leopards Courier, M&P, Postex, and similar Pakistani logistics providers). Once an order is handed over to the courier, delivery is performed s subject to their terms.

7. Tracking

A tracking number is shared by email or SMS once your order is d 24 hours for the tracking system to update.

8. Customer's address and contact details

You are responsible for providing a complete, correct, aaddress and phone number. We are not liable for delays, faileddeliveries, returned-to-sender shipments, or losses caused by incorrect or incomplete information you provide. Re-shipment of an order returned to us due to a customer error may attract an additional shipping fee.

9. Failed or refused delivery

If the courier is unable to deliver after its standard number of of customer non-availability, refusal to accept, or wrong address -the shipment will be returned to us. Refunds for refused COD orders are not issued (no payment was received). For prepaid orders, the original product cost will be refunded less actual outbound and return shipping charges

10. Risk and title

Risk in the product passes to you upon delivery(or to any person at that address who accepts the delivery on yourbehalf). Title passes upon delivery for prepaid orders, and upon receipt of full payment for COD orders.

11. Damaged or lost shipments

Inspect your shipment at the time of delivery where possible. If the outer packaging is visibly damaged, take photographs before opening and notify us at support@axonra.comof delivery. Damage or loss claims notified after thiswindow may be rejected. See the Return and Refund Policy for the resolution process.

12. Order changes after dispatch

Once an order is dispatched, the shipping address cannot be changed by AXONRA. Any change must be arranged directly with the courier and is at your risk.

Contact

AXONRA · support@axonra.com · +92 337 2149396